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In 2002, while looking at the online fundraising software for nonprofit organizations, we felt that the industry “big boys” offered a lot of services, but at very high costs and complexity, and often with long-term contracts, proprietary software systems, and more. The less expensive options didnt lock you into anything, but they didnt offer nearly enough security, services, or flexibility either.
Around the same time, a few innovative people began exploring the idea of on-demand (now called Software as a Service, or SaaS) systems. These hosted systems promised greatly reduced software costs, while simultaneously eliminating or reducing the IT burden for the end user.